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When do I get my £5 voucher?

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My event was cancelled because of the weather. What do I do?

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Booking protection and claiming a refund

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I've made a booking but haven't received my ticket. How do I get this?

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My ticket doesn't have an entry date or time on it. When can I visit?

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I'm trying to book a ticket for today but it won't let me. How do I do this?